The Service Manager is used to give organizations a single, integrated platform to deliver IT as a Service (ITaaS). There are around six major components under System Center Service Manager and we are using Service Manager Console to integrate System Orchestrator to Service Manager.
To integrate System Center orchestrator to service manager, there are five major steps-

  1. Create Connector for SC Orchestrator
  2. Create Runbook Automation Activity Template
  3. Create Service Request Template
  4. Create Request Offering
  5. Create Service Offering

Create Connector in SC Orchestrator

  1. Open SC Service Manager as Administrator (It installed automatically with a Service Manager Management server)
  2. Click on Administrator > Connector.
  3. Click on Create connector > Orchestrator Connector

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4. Provide connector name.

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5. Provide Orchestrator Web Service URL.

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6. Select the Orchestrator folder for sync.

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7. Click on Create button.

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Create Runbook Automation Activity Template

  1. Click on Library > Runbooks link in left pane (Before creating Runbook activity template please make sure connected Runbook is synced with Service Manager).

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2. Click on Create Runbook Automation Activity Template link from right pane.

3. Provide template Name and Description.

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4. Click on OK button.

5. Select “Is Ready For Automation” checkbox under General tab.

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6. Go to Runbook tab and select desired runbook and verify the runbook parameters map with template.

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7. Click on Apply button.

8. Click on OK button.

Create Service Request Template

  1. Click on Library > Templates link from left pane.
  2. Provide Template Name.
  3. Select Management pack.

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4. Click on OK button.

5. Click on Activities tab.

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6. Click on + green button.

7. Select Runbook Automation Activity template.

8. Click on OK button.

9. Click on Apply button.

Create Request Offering

  1. Click on Library.
  2. Select Service Catalog.
  3. Select Request Offering.
  4. Click on ‘Create Request Offering’ link from right pane.

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5. Provide Request Offering Title.

6. Select Service Request Template Name.

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7. Click on Next button.

8. Provide User Prompts, Response Type, and Prompt Type.

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9. Click on Next button.

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10. Click on Next button.

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11. In Map Prompts tab, Select Runbook Automation Activity option and map the prompts.

12. Click on Next button.

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13. In Publish tab, select ‘Published’ option in ‘Offering status’ select field.

14. Click on Next button.

Create Service Offering

  1. Click on Library tab from left pane.
  2. Select Service Offering label from left pane.
  3. Click on Create Service Offering link from right pane.

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4. Provide service title and click on Next button.

5. Go to Request Offering tab.

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6. Click on Add button.

7. Select created Request Offering.

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8. Click on Add button.

9. Click on OK button and come out.

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10. From Publish tab, Select Published option in Offering status select field.

11. Click on Next button.

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12. Now click on Create button to publish the offering.

Alright we are set now. Now open Service Catalog URL and submit your request to automatically remove VM checkpoints.

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